Shipping Policy

Processing and Dispatch

All orders are processed within 2–3 business days unless otherwise stated. You will receive an email confirmation once your order has been dispatched. Custom or made-to-order items may take longer; estimated times are shown on product pages.

Delivery and Carriers

We ship from the United Kingdom using Royal Mail or other reliable couriers. Delivery times vary depending on destination and shipping method chosen at checkout. Once an order has been shipped, delivery delays caused by the carrier are outside our control.

Lost or Delayed Items

If your order has not arrived within the expected timeframe, please contact us at rowena.fisher@yahoo.comWe will assist with tracking and, if necessary, arrange a replacement or refund according to our refund policy.